Partner with the
Best Call Center Agency
Elevate your CX & Improve Your Business Performance
In-Bound Call Center
Partner with the Best Call Center agency in Dubai for your in-bound calls. We deploy latest cutting-edge technology & futuristic solutions to deliver the best CX .
Our highly trained call center agents will elevate your customer satisfaction which could potentially result in increased sales.
Out-Bound Call Center
Boost your sales with our high-performing, result-oriented and heavily trained call agents.
Our expertise in out-bound calls range from aggressive selling (financial markets including stock brokers), telemarketing, lead generation and collection to customer retention & appointment scheduling.
Industries
Years of Experience
Companies
Hire the best call center agency to dominate your industry .
Why Outsource?
01
Boost Revenue
Boost your sales by hiring dedicated call center agents. Our only job is to satisfy your customers’ needs.
02
Relatively Lower Cost
It costs less than having your own setup along with the acquisition of latest tools & technology.
03
Experts On-Board
Get the call agents who are heavily trained to deliver results under any given circumstances.
Best Call Center Agency to help you
Grow. Build. Enjoy
01
Stocks, Forex & Crypto
Our expert call agents speak your language, are trained to sell financial products, provide support & resolve conflicts effortlessly. Bring your A game to the market with our agents.
02
Lead Generation
We engage & build relations with your target audience, create interest and eventually assist you in converting them into loyal customers.
03
Telemarketing
We drive your sales growth through strategic approach to telemarketing. Our dedicated agents have mastered the art of making sales pitch to your audience.
04
Appointments Scheduling
Our highly skilled call agents can provide you exceptional support in scheduling & rescheduling client appointments, including follow-ups & surveys.
05
Collections
We deploy solutions that ensure high recovery rate. Our focus is on encouraging your clients settle outstanding payments amicably.
06
Omnichannel Customer Support (in-bound)
We offer 24/7 omnichannel in-bound customer support solutions through all available channels to deliver outcome-oriented customer experience.
What Makes The Orange Club?
Best Call Center Agency
Expertise
Our dedicated call agents have more than 10 years of experience across numerous industries to deliver you unparalleled CX.
Technology
Our technology driven call centers have the latest cutting-edge technology & AI tools to provide the best CX.
Scalability
With us you can start small without having to worry about scaling up tomorrow, as the need arises.
Regular Trainings
We run real life scenarios to make sure our agents know how to use the available resources to keep delivering unmatched quality of CX.
Quality Assurance
Our QA team monitors interactions made by our agents with your customers. This adds another dimension to delivering superior CX.
Dedicated Manager
We allocate a dedicated manager to our clients who is only responsible for managing your business at our call centers.
Team Players
We believe best results are achieved when we work together as a team with our clients. We are flexible, collaborative & work along the lines of your culture.
Performance Reports
We consistently update you on important matters that will allow you to take desired actions for increased customer retention.
Best Call Center Agency
Our Commitment
Hiring a high-performing call center can boost your net income & lower you operating expenses significantly. Focus on your core business processes while we take care of your customers through our omnichannel customer support solutions & out-bound services for almost any form of customer interactions, sales campaigns or lead generation.
We always work according to the vision of our clients and try to offer flexible in-bound and out-bound call center services that meet their exact requirements. We are always looking to innovate and find the best way to serve our partners’ needs.
We have ideal packages for startups, scale-ups as well as large enterprises.
Not sure whether our solutions work for your business?
The Orange Club’s Call Center Agency in committed to providing you the best call center solutions for your business. We have the tools, resources, and infrastructure in place to provide unparalleled CX.
With us you do save a big chunk of your operational expenses, but the best part is that you get to dominate the market with our call center specialists, who you will always find going extra mile for your customers’ satisfaction.
Most importantly we provide the highest level of security in BPO industry. Your data, trade practices and strategy are considered to be highly sensitive & is protected at all times.
Expand your customers and sale by Outsourcing customer support. We are one the best outsourcing agency in UAE . We have a team of dedicated customer support officers who provides an unparalleled customer support solutions.
Industries We Work With.
Our cross-industry experience allows us to bring latest trends to your industry.
Best Call Center Agency
Elevate CX & Dominate Your Industry With Superior Customer Service.
10+ Industries Worldwide
Best Call Center Agency – FAQ’s
What is a call center outsourcing?
Call center outsourcing refers to the process of hiring a third-party company to handle customer service or sales calls on behalf of another organization. This outsourcing service is quite popular for businesses across various industries who seek to save money, time and effort.
The way it works is simple; A company seeking call center services outsources this responsibility to a specialized call center agencies like, The Orange Club. The specialized call center, on behalf of the client, will handle incoming and outgoing calls for customer support, sales, marketing or technical support, depending on the client’s needs. They can also provide Omnichannel support services via chat, email and social media.
The specialized call center will train their employees on the client’s product or service, so that the outsourcing process can be executed as effectively as possible. The team assigned to the client’s project must provide top-notch customer support in line with the client’s quality standards and guidelines. Call centers ensure to follow a call routing process, which directs calls to the appropriate agent with the necessary expertise, who can help resolve customer inquiries, complaints and technical issues.
Call center outsourcing enables organizations to minimize expenses as they don’t need to maintain an in-house call center with all the overhead costs such as employee salaries, office space, equipment and training. By outsourcing to a specialized call center, businesses can cut costs while delivering quality customer support service to their clients.
In conclusion, outsourcing call center services is a win-win solution for businesses seeking to focus on their core activities and let professionals handle the call center operations with professionalism, reducing operational expenses and achieving efficiency in service delivery.
Does Dubai have call centers?
Yes. there are several call centers in Dubai that cater to all sizes of businesses across various sectors including education, banking, healthcare, retail, hospitality and telecommunications.
The services offered by call centers in Dubai encompass account management, order processing, technical support, appointment scheduling, complaints management, and sales and marketing.
Call centers in Dubai such as The Orange Club offer multilingual support, catering to different nationalities and cultures, making it easier for individuals to communicate their needs effectively. The agents are equipped with modern technologies and communication tools, allowing them to address customer needs seamlessly and efficiently.
These call centers in Dubai are a very important component of the city’s business landscape, ensuring customer satisfaction and retention. Their services are essential for organizations that want to stay ahead in today’s competitive environment by delivering excellent customer service.
What is inbound call center outsourcing?
Inbound call center outsourcing is a business strategy that involves partnering with a third-party provider to handle customer calls and inquiries.
Transitioning from an in-house call center to an outsourced model can be an efficient way for companies to reduce costs, improve customer service, and free up resources to focus on core competencies. Furthermore, outsourcing allows businesses to tap into the expertise of highly trained professionals with specialized skills, technology, and equipment that they might not otherwise be able to afford or access.
By partnering with a reputable outsourcing provider, companies can expect to enjoy enhanced efficiency, improved call center performance, increased customer satisfaction, and higher revenues. Some of the most common services offered by inbound call center outsourcing providers include customer support, order taking, technical support, sales support, and appointment scheduling.
As companies continue to expand their operations and adapt to the changing landscape of the business world, inbound call center outsourcing is poised to become an even more valuable asset in the years to come.
What are the benefits of outsourcing to The Orange Club?
The Orange Club’s call centers employ highly skilled and trained professionals who specialize in customer service. By outsourcing your calls to us, you benefit from their extensive experience in handling a variety of customer inquiries and issues. From order inquiries to complaints, our team can handle it all with ease and efficiency.
Furthermore, outsourcing to The Orange Club means you can focus on other aspects of your business without worrying about managing your call center. You’ll have more time to focus on sales, marketing, and other core functions of your business, which can lead to increased productivity and profitability.
Lastly, The Orange Club offers flexible pricing plans to suit your business needs. Our competitive pricing means that you’ll save money while still enjoying top-quality service. We offer customizable plans that allow you to choose the number of agents and the hours of operation that best suit your business, ensuring that you get the best value for your money.